Store Policies

Company Policies

Return Policy
You may return most new, unopened items sold and fulfilled by PlayGameCafe.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


Buy List Policy
Upon submitting a buylist, watch for the confirmation email that will also be the order we would like you to submit the cards.  Cards should be in near mint condition, unless they are higher value cards.  Let us know in the comments if any cards are in less than near mint condition.  Give us up to 3 days to review your buy list submission, and then you will receive a request to send us all, some, or none of the cards.  This is our last chance to make sure we did not receive sufficient quantity before your order arrived and that we truly want to see the cards on your buy order submission.  If you are close to the Game Cafe main store, you can drop off your buy order, but same day turn arounds depend on the work load for the day and can not be guaranteed.  Once we have received the order and graded it, you will receive an offer from us.  Any cards that are not accepted or agreed upon at the price we offer can be returned to you with postage paid by you.  Thank you for your consideration!


Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day


Your Privacy
PlayGameCafe is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does
PlayGameCafe protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will
PlayGameCafe disclose the information it collects to outside parties?
PlayGameCafe does not sell, trade, or rent your personal information to companies not affiliated with PlayGameCafe. PlayGameCafe may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

PlayGameCafe may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of PlayGameCafe, our users, or others.

In Summary
PlayGameCafe is committed to protecting your privacy. We use the information we collect on the site to make shopping atPlayGameCafe .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by
PlayGameCafe , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

PlayGameCafe also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and PlayGameCafe has no control or influence over their policies. Please check the policies of each site you visit for specific information.  PlayGameCafe cannot be held liable for damage or misdoings of other sites linked or otherwise.